Thank you for choosing our products! We strive to provide the best possible service and ensure that your order arrives safely and on time.
· Processing Time
All orders require a processing time of 2-7 business days before shipment. Please note that processing time does not include weekends or holidays.
· Shipping Methods & Delivery time
Below is a list of shipping countries, shipping methods, and estimated delivery time. (Please note that the delivery time in peak season may be delayed).
Shipping Time: varies depending on the chosen logistics method.
Delivery Time: equals Processing Time plus Shipping Time (we will ship your order once all the products have arrived at the warehouse).
Attention： "Transport by sea" is not available for special goods, such as items containing batteries, liquids, creams, cosmetics, and other similar products.
For information on other regions or shipping methods, please contact us.
· Shipping Rates
Our product prices do not include shipping, therefore shipping fees are applicable. Shipping rates are calculated based on the weight and dimensions of the package, as well as the shipping destination. To see the shipping rate for your order, simply enter your shipping address at checkout.
· Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can also track your order by logging into your account on our website or click “order tracking” for more detailed information.
· Lost or Stolen Packages
1. Non-Updated Tracking Information: If there is a significant delay in the logistics updates for your shipment, please feel free to contact us. We will do our best to assist you in locating your package or filing a claim with the shipping carrier.
2. Package Delivered: If you have not received your package, please contact us within 7 days after the tracking info shows delivered. After this 7-day period, it becomes difficult to inquire about the package's status with the shipping carrier. Please kindly understand! Nevertheless, we will still try our best to assist you in resolving the issue.
· Contact Us
E-mail: support@marcothepolo.com, will be replied within 1 business days
Address:
· 【Office Address】UNIT B 12/F HANG SENG CAUSEWAY BAY BLDG 28 YEE WO ST CAUSEWAY BAY HongKong
· 【Shipping Address】Room 701, Building 4, 998 Wenyixi Road, YuHang District, HangZhou, ZheJiang, China
