Refund Policy
Refund policy

1.How to initiate a refund?

 

Customers will have 14 days from the arrival of the package to submit complaint to support@marcothepolo.com for

[1]  Defects
[2]  Damages
[3]  Incorrect items
[4]  Missing items

*Please note the submission must include a clear description and issue photos for further research.

Once someone on the Support team verifies the information, they will reach out to you about the refund.

2.How can I request to cancel an order?

 

a) Within 24 hours of placing the order: Contact customer service support@marcothepolo.com to cancel the order and receive a full refund.

b) After 24 hours of placing the order：We regret to inform you that the order can not be cancelled as it has already been prepared. Thank you for your understanding.

3.When can I receive my refund?

Usually the refunds will take 7-10 business days to your original payment account since initiation.

Note: The refund time depends on your card issuing bank. If you don't see your refund beyond the period (10-15 working days), please contact our customer service support@marcothepolo.com for help.