Refund Policy
Refund policy
1.How to initiate a refund?
Customers will have 14 days from the arrival of the package to submit complaint to support@marcothepolo.com for
[1] Defects
[2] Damages
[3] Incorrect items
[4] Missing items
*Please note the submission must include a clear description and issue photos for further research.
Once someone on the Support team verifies the information, they will reach out to you about the refund.
2.How can I request to cancel an order?
a) Within 24 hours of placing the order: Contact customer service support@marcothepolo.com to cancel the order and receive a full refund.
b) After 24 hours of placing the order:We regret to inform you that the order can not be cancelled as it has already been prepared. Thank you for your understanding.
3.When can I receive my refund?
Usually the refunds will take 7-10 business days to your original payment account since initiation.
Note: The refund time depends on your card issuing bank. If you don't see your refund beyond the period (10-15 working days), please contact our customer service support@marcothepolo.com for help.